Privacy Policy

Last updated: August 12, 2026

JV Black Group ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through jvblackgroup.com (the "Site"), including information submitted through our forms and automated chatbot.

Information We Collect

We may collect the following categories of information:

• Information you provide: Your name, email address, phone number, company information, business details, messages, and other information submitted through forms or the chatbot.
• Chatbot information: Messages exchanged with the chatbot, contact details you choose to provide, and information associated with your inquiry.
• Device and usage information: Your IP address, browser type, device type, referring pages, pages visited, and interactions with the Site.
• Cookies and similar technologies: Information collected through cookies, analytics services, and advertising tools.

Our Automated Chatbot

This Site uses an automated chatbot to answer common questions, provide information about our services, and assist with sales and support inquiries. You are communicating with an automated system, not a human.

• Information you submit: We may collect and store messages submitted through the chatbot, including your contact information and business details.
• How we use chatbot information: We may use this information to respond to your inquiry, provide requested services, qualify potential leads, maintain and improve the chatbot, and communicate with you when permitted by law.
• Service providers: We may use hosting, storage, email, analytics, or other service providers to process information on our behalf. These providers may access information only as necessary to provide their services to us.
• Automated responses: Chatbot responses may be incomplete, inaccurate, or outdated and should not be treated as legal, financial, medical, or other professional advice.
• Sensitive information: Do not submit Social Security numbers, financial account information, passwords, medical information, or other sensitive personal information through the chatbot.
• Human assistance: You may request assistance from a member of our team or contact us using the information below.

How We Use Information

We may use collected information to:

• Respond to questions and service inquiries.
• Provide, maintain, and improve our services and Site.
• Qualify and follow up with potential customers.
• Send requested information and business communications.
• Measure Site usage and marketing performance.
• Protect the security and integrity of our Site and services.
• Comply with applicable legal obligations.

Cookies, Analytics, and Advertising

We may use cookies and similar technologies, including Google Analytics and Google Ads, to understand how visitors use the Site, measure advertising performance, and improve our marketing.

These services may collect identifiers, device information, and Site activity and may associate that information with activity on other websites or services. You can restrict cookies through your browser settings. Disabling cookies may affect certain Site features.

How We Disclose Information

We may disclose information:

• To service providers that support our hosting, communications, analytics, advertising, and business operations.
• When required by law, legal process, or a valid government request.
• When reasonably necessary to protect our rights, users, business, or the public.
• In connection with a merger, acquisition, financing, sale, or transfer of all or part of our business.

We do not sell personal information for monetary payment. Some uses of advertising technologies may be considered "sharing" or targeted advertising under certain privacy laws.

Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, improve our operations, resolve disputes, enforce agreements, and satisfy legal obligations. Retention periods may vary depending on the type of information and why it was collected.

Your Privacy Rights

Depending on where you live and applicable law, you may have the right to request access to, correction of, or deletion of your personal information. You may also have the right to obtain a copy of your information or opt out of certain uses, disclosures, sharing, or targeted advertising.

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing your request. We will not unlawfully discriminate against you for exercising an applicable privacy right.

Marketing Communications

You may opt out of marketing emails by using the unsubscribe link in an email or contacting us. Even after opting out, we may send non-promotional communications related to an existing inquiry, transaction, or service.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect collected information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information to us, please contact us so we can review and delete it when appropriate.

Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will post the updated version on this page and revise the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, please use our contact form.